"This letter is in regards to the excellent work that your company performed for Shell Point Retirement Community. Since the initial meeting, the professionalism, work ethic and follow up that your organization displayed, are what separates mediocre companies from excellent companies.
Everyone from the designers, project managers, and installers of this large and complicated project should be commended for a job done to perfection. The numerous compliments that we have received from the residents on the beauty and elegance of the floor, confirm that we have made the right choice in choosing your company."
Scott Moore
Director of Facility Operations
Shell Point Retirement Community
"More often than we like, we, meaning those of us in the service industry, receive complaints from our customers. Most complaints are not pleasant, and therefore have a tendency to ruin our day. Seldom do we hear "great job".
The reason for this letter is to let you know you have several employees on your staff have been very helpful to me, and I would like you to be aware of it.
You are very fortunate to have a great support staff and I am sure you are taking good care of them. Thank you and please share this note of "great job"."
Virginia Sallee
Customer Service Director
BBL Florida
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